Returns & Exchanges

We want you to be completely satisfied with your WallyBag®!

If you are unhappy with your purchase for any reason, you may return or exchange unused merchandise purchased through the WallyBags® website or customer service line within 60 days of receipt. Embroidered or personalized bags cannot be returned. If there is an issue with your custom WallyBag® order, please contact your Embroidery Expert directly.

Return shipping charges are the responsibility of the customer and original shipping costs will not be refunded. However, we will cover the cost of shipping if the return or exchange request is the result of our error (i.e. you received an incorrect style, defective bag, or an incomplete order).

Refunds will be processed as soon as the returned product is received in our warehouse. The refund will be applied to the credit card used for purchase. Please allow approximately 14 business days for the credit to appear in your account once the product has been returned.

If you wish to Return or Exchange an item, please complete the form below or submit a request from your WallyBags® account Order History.

How to submit a request from your Order History:
  1. Log in to your account, and navigate to ‘Orders’.
  2. Find your Order # and either click on ‘Return Items’ or view the order details by clicking on the Order # link, then click on ‘RETURN’ under ‘Actions’ at the bottom of the page.
  3. Specify your return items with your ‘Return Reason’, your requested ‘Return Action’, and any ‘Comments’ you would like to add.