We want you to be completely satisfied with your WallyBag! If you are unhappy with your purchase for any reason, you may return or exchange unused merchandise purchased from wallybags.com within 60 days. Embroidered or personalized bags cannot be returned. If there is an issue with your embroidered order, please contact your sales representative directly. We are unable to accept returns or process refunds for orders placed through our retail partners such as Amazon, Dillard's, Belk, etc.
Return shipping charges are the responsibility of the customer and original shipping costs will not be refunded. However, we will cover the cost of shipping if the return or exchange request is the result of our error (i.e. you received an incorrect style, defective bag or an incomplete order).
Refunds will be processed as soon as the returned product is received in our warehouse. The refund will be applied to the credit card used for purchase. Please allow approximately 10 business days for the credit to appear in your account once the product has been returned.
If you wish to Return or Exchange an item, please complete the form below and ship the unwanted product to the following address. Please include a copy of your original purchase receipt or order confirmation.
1228 Tech Ct
Westminster, MD 21157