We want you to be completely satisfied with your WallyBag®!

If you are unhappy with your purchase for any reason, you may return or exchange unused merchandise purchased through the WallyBags® website or customer service line within 60 days of receipt. Return shipping charges are the responsibility of the customer. However, we will cover the cost of return shipping if the return/exchange is a result of our error (i.e you received an incorrect or defective item).

Embroidered or personalized bags cannot be returned. If there is an issue with your embroidered WallyBag®, please either submit a repair request or contact your Embroidery Expert directly.

Refunds will be processed as soon as the returned product has been received. The refund will be applied to the credit card originally used for purchase, and we will notify you via email once it has been completed.

If you wish to return or exchange an item, please either:
-- Call our office at 800-233-4545; Office hours are Monday through Friday from 8:30am - 4:30pm EST
-- Submit a request from your WallyBags® account order history

How to submit a request from your order history:
If you have registered for a WallyBags® account, you can easily submit a REPAIR, REPLACEMENT, or REFUND request from your order history.
  1. Log in to your account, and navigate to ‘Orders’.
  2. Find your Order # and either click on ‘Return Items?’, or go into the order details by clicking on the Order # link, then click on ‘RETURN’ under ‘Actions’ at the bottom of the page.
  3. Specify your return items with your ‘Return Reason’, your requested ‘Return Action’, and any ‘Comments’ you would like to add.
  5. We will contact you within 1-2 business days with instructions on how to send your item(s) back to us.