How does the WallyLock® work?
The WallyLock® can hold 6 or more hangers! Just insert any hanger from your closet into the clamping system. Close the metal clasp, and you're done! WallyLock® secures hangers in place at the top of the bag for easy, wrinkle-free travel.

GENERAL INFORMATION

Do WallyBags® garment bags meet carry-on requirements for air travel?
Most airlines will allow you to carry on your WallyBags® garment bag, however, certain styles may not be approved. Please check with your specific airline before traveling.

What is the difference in the fabrics used?
We offer durable and water repellent fabrics that differ in appearance, thread density, or thickness (denier), and weight. All of our products are made with from polyester materials and are designed to withstand the wear and tear of frequent travel.

How much clothing will fit in a WallyBags® garment bag?
In general, our garment bags will hold 4 to 8 items in the main compartment depending on the dimensions of the bag, size of clothing, and the size of hangers used with the WallyLock®. For example, you may be able to pack more clothing using smaller wire hangers than larger plastic tube hangers.

Do WallyBags® garment bags come with special hangers?
Because the WallyLock® hanger clamping system is designed to work with your own hangers, special hangers are not needed. The WallyLock® will accept most types of wire, metal, and tubular plastic hangers. 

SHIPPING INFORMATION

When will my order ship?
Orders are shipped within 1-2 business days. If there is a shipping delay, we will contact you with an order update. 

How do I track my order?
You will receive an email confirmation of your order, with tracking information. If you did not receive your email, please call us at 800-233-4545 or send us a message using our general inquiry form. CLICK HERE to submit a contact us inquiry.

What shipping services do you offer?
We ship using FedEx, UPS, or USPS and offer the following delivery services:
Ground - Typically delivers in 1 to 5 business days
Standard Overnight - Delivers by 3pm the next business day
Express Saver - Delivers by 8pm in 2-3 business days

I need to cancel, make a change to my order, or upgrade the shipping speed. What do I do?
If you need to make any changes to your order, please contact us right away. We are available Monday through Friday, from 8:30am - 4:30pm EST
Give us a call at 800-233-4545 or send us a message using our general inquiry form. CLICK HERE to submit a contact us inquiry.

COVID STATEMENT

Will the current COVID-19 pandemic affect my shipping speed?
Due to the COVID-19 pandemic, delivery services such as FedEx, UPS and USPS are experiencing delays and may have suspended their money-back guarantee for some or all shipping services. As a result, WallyBags® does not ensure delivery dates missed by the carrier. You may experience temporary tracking discrepancies and/or delays in receiving your order. If you have not received your order within 14 business days of purchase, please call us at 800-233-4545 or send us a message using our general inquiry form. CLICK HERE to submit a contact us inquiry.