Frequently Asked Questions

How does the WallyLock work?

The WallyLock can hold up to 6 hangers! Simply insert any hanger from your closet into the clamping system. Close the metal clasp and you're done! The WallyLock secures your hangers in place at the top of the bag for easy packing and wrinkle-free travel.

Are WallyBags carry-on friendly for air travel?
Most airlines will allow you to carry-on your WallyBags garment bag, however, certain styles may not be approved. We recommend that you check with your specific airline before traveling.

How much clothing will fit in a WallyBags garment bag?
Our garment bags will hold 4 to 8 items in the main compartment depending on the dimensions of the bag, size of clothing, and the size of hangers used with the WallyLock. For example, you may be able to pack more clothing using thin, wire hangers versus plastic hangers.

Do WallyBags garment bags come with special hangers?
Because the WallyLock is designed to work with your own hangers, special hangers are not needed. The WallyLock will accept most types of wire, metal, and plastic hangers, but you will be able to pack the most by using thin, wire hangers.

What fabrics are used?
We use carefully selected, durable and water repellent fabrics that differ in appearance, thread thickness (denier), and weight. All of our products are made with polyester materials and are designed to withstand the wear and tear of frequent travel.

How do I clean my WallyBag?
We suggest that you spot clean your bag with a dark rag, warm water, and mild soap. Our bags are not machine washable.

Does my WallyBag come with a warranty?
All WallyBags products come with a 10 Year Warranty! You must
register your bag to activate coverage.

How do I make changes to my order?
If you placed an order but need to make changes, please
 contact us right away.

When will my order ship?
All orders (regardless of shipping method) will ship the next business day. For example, if you place an expedited order with Overnight shipping on Monday, it will ship from our facility on Tuesday. Please note that our office is closed on weekends and federal holidays so orders placed on those days will ship the following business day.

Once an order is picked up by FedEx or UPS, we have no control and claim no liability over the delivery date. If you have an issue with delivery, you will need to contact the carrier directly.

When will my order be delivered?
Carriers such as FedEx and UPS are experiencing increased volume and frequent delays. As a result, WallyBags does not ensure delivery dates missed by the carrier. You may experience temporary tracking discrepancies and/or delays in receiving your order.

If you have not received your order within 10 business days, please contact us so that we can help you.