Warranty Claim

Please complete the form below to submit a Warranty Claim for consideration.

What is covered?
Manufacturer defects in material or workmanship that render the bag damaged or unusable. Warranty claims must be submitted within ten (10) years of purchase. All products must be registered in order to be covered under warranty.

What is not covered?
Damage to your bag caused by normal wear and tear or improper handling that is not due to faulty construction. For example, tears by sharp objects, damage by airlines, or thinning of material from frequent use.

If your checked luggage is damaged by baggage handlers during travel, please file a claim through your airline directly.

Shipping costs associated with Warranty Claims are not covered and are the responsibility of the customer.